Access Our
Customer Portal
When you call us, if you are placed on hold you can:
PRESS ‘9’ and Leave your number and you will be called back without losing your place in line.
PRESS ‘#’ to leave a message, and we’ll call you back.
New or Current Customers
Welcome to our new customers.
To access and set up your account use the following information:
- USER ID: Please have your Loan Number ready.
- Password: Use the Last Four Digits of your SSN
Our site is down for TEMPORARY MAINTENANCE for the next FEW HOURS. THANK YOU for your pateince.
When does my loan transfer?
LoanStream Mortgage does not have the authority to relieve you of your mortgage payment obligations. LoanStream Mortgage will service your mortgage for an interim period only, generally for thirty (30) days, then transfer your loan to a long-term Servicing Investor (i.e.: Wells Fargo, Chase Bank). The Servicing Investor owns the beneficial and long-term servicing rights in your mortgage and has the authority to assist you with any deferred mortgage payment requests. LoanStream Mortgage is unable to transfer a borrower with delinquent payments to a Servicing Investor. Not making your mortgage payment will prohibit you from being transferred to a Servicing Investor who may have workout options
What resources and links are available?
While this is not a comprehensive list, it is a great start for referencing the information:
- The Consumer Finance Protection Bureau (CFPB): Home Page | Newsroom
- Dept of Housing and Urban Development (HUD): Home Page | Press Releases | COVID-19
- Federal Housing Finance Agency (FHFA): Home Page | COVID-19
- Fannie Mae: Home Page | COVID-19
- Freddie Mac: Home Page | COVID-19
- Ginnie Mae: Home Page | Press Releases