Access our

Customer Portal

Our site is down for TEMPORARY MAINTENANCE for the new FEW HOURS. THANK YOU for your pateince.

Make a Payment, View Your Statement, Manage Your Account

An Important Message

Regarding

PAYMENTS/COVID-19

New or Current Customers

Welcome to our new LoanStream customers. 

To access and set up your account use the following information:

  • USER ID: Please have your Loan Number ready.
  • Password: Use the Last Four Digits of your SSN

Our site is down for TEMPORARY MAINTENANCE for the new FEW HOURS. THANK YOU for your pateince.

Frequently Asked Questions:

How to Find Your Loan Account Number:

On your Mortgage Loan Statement from OCMBC / LoanStream it is located in the TOP Right Corner and on the payment coupon. 

Refer to the image below. 

Does LoanStream Mortgage offer deferred mortgage payments?

LoanStream Mortgage does not have the authority to relieve you of your mortgage payment obligations.  LoanStream Mortgage will service your mortgage for an interim period only, generally for thirty (30) days, then transfer your loan to a long-term Servicing Investor (i.e.: Wells Fargo, Chase Bank).  The Servicing Investor owns the beneficial and long-term servicing rights in your mortgage and has the authority to assist you with any deferred mortgage payment requests. LoanStream Mortgage is unable to transfer a borrower with delinquent payments to a Servicing Investor. Not making your April payment will prohibit you from being transferred to a Servicing Investor who may have workout options

When does my loan transfer?

LoanStream Mortgage does not have the authority to relieve you of your mortgage payment obligations.  LoanStream Mortgage will service your mortgage for an interim period only, generally for thirty (30) days, then transfer your loan to a long-term Servicing Investor (i.e.: Wells Fargo, Chase Bank).  The Servicing Investor owns the beneficial and long-term servicing rights in your mortgage and has the authority to assist you with any deferred mortgage payment requests. LoanStream Mortgage is unable to transfer a borrower with delinquent payments to a Servicing Investor. Not making your April payment will prohibit you from being transferred to a Servicing Investor who may have workout options

What resources and links are available?

While this is not a comprehensive list, it is a great start for referencing the information: